Search forums Sort Posts:  Oldest to newest Newest to oldest

06-27-2007, 12:56 Tonka Joined on 06-27-2007 Posts 1 Concern about the way Justgiving works Whilst of course I think Justgiving is a wonderful idea etc etc, I am a little bemused as to why the money raised is taken before the actual event takes place. The whole point of sponsoring someone is that you are sponsoring them to do an event, otherwise they might as well just send round begging letters. A friend of mine was due to run the London Marathon, raised loads of money and was then ill and didn't take part. And yet all of the money had already (months before) been whisked out of peoples accounts.  Anyone care to justfiy this counter-intuitive and frankly immoral way of doing things?    Report

06-27-2007, 13:31 elizabeth@justgiving Joined on 09-29-2005 London Posts 217 Re: Concern about the way Justgiving works Hi Tonka, Thank you for your feedback on how Justgiving works. In the past, the site accepted 'pledges' to fundraising pages - users would input their card details and then the money would come out of their account after the event. In September of 2006 we made security enhancements to the site which meant that this option was no longer viable. The 'delayed processing' mechanism was no longer compatible with the enhanced security measures that were deployed. For example, we ask your donors to enter the 3-digit security code at the back of their cards. Because this code authenticates the donor as the rightful owner of the card, it cannot be stored in any circumstances by Justgiving. Because pledges involved the storage of a donor’s card details until the transaction could be processed, we were no longer able to support them. These enhancements make Justgiving the most secure place to donate to charity online and as only 10% of our users chose to 'pledge' rather than 'donate' it was the right call to turn this option off in order to make the entire site as secure as possible. I hope this answers your query. Kind regards, Elizabeth *Elizabeth K* Justgiving Usability and Design elizabeth@justgiving.com Justgiving    Report

Justgiving comm... » Suggestions and... » Feedback » Re: Concern about the way Justgiving works

(please select) Forums Home |- Search Forums |- Active Topics |- Unanswered Posts User Options |- Sign In |- Join this community |- Forgot Password Welcome |- Introduce yourself |- General chat Symposium |- Share hints and tips |- Your fundraising stories Your fundraising |- Flora London Marathon |- Great Run Series |- Race For Life |- Other running events |- Triathlon events |- Cycling challenges |- Treks |- Other sporting events |- Personal challenges |- Celebrations - birthdays, weddings etc. |- SmokeFree <b><font color="red">NEW!</font></b> Your photos |- Your fundraising photos Suggestions and help |- Feedback |- Help and FAQs